What is a Service-Level Agreement (SLA)?
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What is a Service-Level Agreement (SLA)?
What is a Service Level Agreement (SLA)? If you’ve ever dealt with contracts, you’ll find there are often mechanisms built into the agreement which measure the service provider on their performance. These measures are often referenced to as SLAs or KPIs. In this video, we’ll be exploring SLAs or Service Level Agreements. Find out more ...
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