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In Zendesk, how do you track progress when tasks are split across multiple tickets?
1:36
YouTubeSweetHawk
In Zendesk, how do you track progress when tasks are split across multiple tickets?
Most teams struggle with this. You create sub-tickets to divvy up the work, but then you lose visibility of where everything sits. Here's how we've solved it: - View sub-ticket status directly in the Tasks app with custom status fields showing each task's current phase. - Build Zendesk views that group projects together and display total tasks ...
9 views1 day ago
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