Jun 10, 2019 · We propose that technology leaders consider five key elements for reimagining the technology operating model. The first two elements—business-technology strategy and …

The interactive graphic below demonstrates one of our approaches to assessing an organization's technology function and how it can achieve a more balanced distribution of roles.

Jun 18, 2025 · How does your operating model work as a system to create value? Assess the 12 operating model elements to make design choices that work together and reinforce your ability …

Every business is feeling pressure to evolve beyond traditional ways of working to create a modern, competitive, business technology operating model. This report examines the …

Aug 22, 2025 · AI and emerging technologies are not just accelerating change; they are redefining how technology is structured, resourced, governed, and led in a world where humans, bots, …

Sep 12, 2023 · What Is An IT Operating Model? An IT operating model works closely with an organization’s IT framework but serves a distinctly different purpose. IT operating models are …

As organizations reinvent for the AI era, business leaders say they’re moving toward a new enterprise technology operating model. Here’s how to get started.

Our Future-Ready Model spans across all IT operating model layers, including governance, service delivery models, performance insights, technology tooling, and organization. It …

An IT operating model (ITOM) defines how the IT organization contributes to achieving the enterprise’s strategic objectives. All IT organizations have an IT operating model — whether …

Learn about IT operating models, their key components, and how they align people, processes, and technologies with business strategy.