First thing’s first: let’s be clear about what service desks do. The ITIL 4 glossary defines a service desk as “the single point of contact between the service provider and the users.” A typical service desk …

Dec 3, 2025 · In this post, we'll walk through the architecture for an "agentic" helpdesk solution built entirely on cloud-native services. We'll combine a blazing-fast FastAPI backend, resilient Azure …

Aug 25, 2025 · Learn what help desk workflow is and why it’s important. Explore the most practical help desk workflow examples and the tips you can use to implement them.

Jun 5, 2024 · With this information and examples, you're well-equipped to optimize your help desk workflows and drive better outcomes for your service desk team and your customers.

Apr 8, 2025 · Enjoy importing this fully editable ITIL Service Desk process flow—available for free in your HEFLO account! Use it as a guide with your team to review and analyze each step of the …

Oct 15, 2025 · Learn what help desk workflow is with examples, templates, and steps to improve efficiency, streamline support, and boost customer satisfaction.

Mar 17, 2025 · Competitive businesses can benefit from service desk automation if their engineering teams design and implement automated IT processes, using ticketing systems, AI chatbots, workflow …

Service desk automation is a process of automating repetitive tasks to improve the effectiveness of IT support services. The process can include automating tasks such as ticket creation, status updates, …

Open this template to view a detailed example of a service desk flowchart that you can customize to your use case. This service desk flowchart template can help you: - Gain inspiration on how to create …

Every user contact with the Service Desk is logged in an interaction record. User Interaction Management is the process for handling all interactions with the service desk that are received from …