What is CRM in the Retail Industry? CRM, or Customer Relationship Management, refers to strategies, technologies, and practices employed by businesses to analyze and manage …

Now everyone — your retail customer service, marketing, sales, commerce, IT, point of sale associates, and data teams — can augment their work with connected data, trusted AI in …

Aug 25, 2025 · Modern retail CRMs solve critical industry challenges like fragmented customer data, inconsistent service experiences, and difficulty tracking customer journeys across …

Jun 2, 2025 · CRM software is critical for retailers looking to deliver personalized, seamless customer experiences while optimizing sales, marketing, and fulfillment processes. In fact, …