To automatically create a ticket in Remedy Service Desk, you need to create a rule that specifies the event or incident condition on which the ticket should be created.

Oct 4, 2016 · When using a standard template to create a ticket, the layout of the UI lets you concentrate first on gathering relevant information about the customer and the nature of the request. By …

As an administrator, you must create ticket templates in Remedy IT Service Management (Remedy ITSM). The service desk agents can use these templates in both Remedy ITSM and Smart IT to …

This is a captioned (no narration) video outlining the process for submitting a Remedy Ticket per ERMC Policy, (Your results may differ)...

This document provides an overview and instructions for using the Remedy Service Ticket Tracking System. It describes how to install the Remedy client software, log in to the system, understand the …

If a customer calls customer service to report a service problem, such as Internet access or telephone problems, the customer service agent would open a Remedy ticket. Remedy then routes the ticket to …

Employee Service Portal page will open. • Choose “Request Food Services CMS” icon. A page with request track number will appear with the following message.

You'll see the selection "Submitted by Me" is shown, but as a Help Desk Technician, you won't be submitting tickets, only the folks at the Help Desk will be submitting tickets.

Using Remedy with Smart IT, you can create tickets to help record and track requests that are created through your help desk. As you work with the ticket, Smart IT suggests related tickets and knowledge …

Live Example of Ticketing Tool For System Administrators | BMC Remedy Ticketing tool