Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are …

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries.

Total Quality Management (TQM) is an approach to success through continuous improvement. Learn more about TQM and find resources like PDFs at ASQ.org.

The “Quality 4.0 Roadmap” allows organizations to position themselves and smoothly transition to Quality 4.0. It consolidates fundamental Quality Management practices to promote sustained …