For UC&C and contact center environments. I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and ...

According to the 2022 Global Payments Report by Worldpay, "The traditional lines between banking, payments and commerce have all but dissolved. The rules that once limited who participates in money ...

The financial services industry has undergone a massive shift in just a few short years. Digitization, and developing payment trends are changing the way consumers and retailers interact financially, ...

Performance management solutions to help you optimize your Microsoft Teams and Skype for Business environment. Whether on-premises, hybrid, or in the cloud, ensuring your Microsoft Teams or Skype for ...

IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Our solutions help you find and resolve performance issues in real-time to ensure your ...

Everyone knows Microsoft Teams as a comprehensive and integral communications platform for an organization of any size, all over the globe. In just a few years, the usage of Microsoft Teams has ...

Every organization needs to know how effective their customer satisfaction and employee retention strategies are, because these factors have a huge impact on their bottom line. Call center monitoring ...

Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and unwanted downtime. Network bandwidth management or ...

Unified Communications and Collaboration (UCC) has always been important to the working world. But the global adoption of hybrid working and monumental changes in culture and dynamic has highlighted ...

Collaboration has emerged as a fundamental driver of success for businesses, particularly in large enterprises. According to a report by Zippia, companies have the potential to cut employee turnover ...

In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a fundamental part of modern IT service management (ITSM) ...

With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop faster, more efficient, innovative and transparent cross ...