Amazon, AWS

Amazon Connect’s New Era: AI, Omnichannel Support and Enhanced Security
Amazon Connect integrates generative AI, enhancing customer segmentation and interaction quality. Omnichannel expansion. New WhatsApp support and Salesfo
AWS Announces Amazon Connect a New Generative AI to Enhance Customer Service.
AWS has announced Amazon Connect, a generative AI to enhance end-to-end customer service. Takeaway Points AWS announced Amazon Connect, a generative AI to enhance end-to-end customer service. Amazon Q in Connect,
AWS Unveils New Generative AI Features To Amazon Connect
Amazon Web Services, Inc. or AWS, affiliated to Amazon.com, Inc. (AMZN), announced late Sunday new generative AI enhancements for its
AWS’ Amazon Connect service gets new-gen AI updates
The new updates to the contact center service, first introduced in 2017, include the ability to proactively reach customers for outbound campaigns and new capabilities of its Amazon Q assistant. The ability to proactively reach customers is designed to help enterprises address customer issues even before they occur.
AWS upgrades Amazon Connect with new generative AI features
The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017. The service uses AI to provide contact center agents with advice on how to answer customer inquiries.
Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
Amazon Connect now offers automated segmentation for proactive outreach, delivering personalized and timely interactions across communication channels for a single person or groups with similar characteristics.
Can AI Chatbots Make Your Holiday Shopping Easier?
Cyber Monday shoppers will have several options for AI help, but will need to double-check the bots' selections.
Amazon Web Services CEO Promises ‘Needle-Moving’ AI Updates
Invent conference, Chief Executive Matt Garman says there is no end in sight to the artificial intelligence race.
Amazon.com, Inc. (AMZN) Leverages Generative AI to Enhance Same-Day Delivery Efficiency
We recently compiled a list of the 9 AI News Updates That Analysts Are Monitoring. In this article, we are going to take a ...
Trellix Achieves the AWS Generative AI Competency
Trellix, the company delivering cybersecurity’s broadest AI-powered platform, today announced the company has achieved the Amazon Web Services (AWS) Generative AI Competency for Trellix Helix Connect.
Amazon develops video AI model, The Information reports
E-commerce giant Amazon has developed new generative artificial intelligence (AI) that can process images and videos in ...
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Amazon’s $110M Generative AI Investment Fuels University Research
Amazon's $110M generative AI investment boosts university research, providing advanced tools and resources to drive AI ...
Amazon Stock Could Go to Almost $3 Trillion Next Year, According to 1 Wall Street Analyst
Amazon ( AMZN 1.04%) is the fourth-largest company on the stock market by market capitalization, but it's way behind the top three -- Apple, Nvidia, and Microsoft, which have all traded the top spot ...
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Amazon Develops Multimedia Generative AI Model
Amazon is advancing its generative AI capabilities with Olympus, a new large language model (LLM) designed to process ...