The retailer is banking on its new value meals to boost same-store merchandise revenue, which has dropped the past four ...

While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.

A ransomware attack against the software vendor has pushed the coffee chain to temporarily rely on manual scheduling to ...

The smoked brisket promotion begins with beef sourcing. Chipotle regularly works with suppliers in Australia, New Zealand, ...

Of the consumers planning to order out, a majority just said it was easier and a third said it’s cheaper or equal to the cost ...

Jack in the Box’s move will help the chain have a greater focus on “customer centricity,” CEO Darin Harris said. “[We] are confident that Ryan’s proven leadership and deep understanding of our ...

The end of this restaurant earnings season recalls a version of the opening lines from Leo Tolstoy’s “Anna Karenina”: Successful brands are alike; each unsuccessful brand is failing in its own way.

What does customer experience mean at a restaurant? Customer experience (CX) in restaurants encompasses every aspect of the customer journey from discovering the restaurant and making a reservation, ...

Each type of real estate comes with new opportunities and potential pitfalls. Picking the right site requires a deep analysis ...