In today's fast-paced digital world, things must run smoothly. One outage for service will bring all operations to a standstill, causing financial loss, frustrated customers, and overwhelmed IT teams.

Did you know the average cost of IT downtime is over $5,000 per minute? Despite this staggering figure, many organizations still rely on humans to sift through alerts at 3 a.m. Imagine a world where ...

At Constellation research, we advise companies on tool selection, best practices, trends, and proper IT incident/crisis management setup for the cloud era so you can be ready when it happens to you.

In other words, effective incident management is as much a culture shift as it is a tooling concern. If management incentivizes you to hide your incidents, then that’s what you will do.

Common Pitfalls in Incident Management Organizations should recognize and address common pitfalls that can undermine the effectiveness of their incident management program. These pitfalls include the ...

Incident management historically has relied on pulling together crisis teams in regular update meetings or interrupting critical work. This slows down recovery, forcing teams to report on their ...

Incident management systems that monitor feeds from the National Weather Service can give healthcare organizations advanced notice about severe weather events that may impact operations or cause ...