Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

How well a bank treats its customers is more important than ever for its success. Old banking models that were slow because ...

The agency believes a single and logical version of the truth will enhance operational efficiency and improve customer ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

Indian banking ecosystem is experimenting with GenAI are sales and relationship growth, customer experience, decision support ...

AI has been painted as a robotic super villain, destined to take over in a "Terminator" rise of the robots scenario. While ...

Klaviyo looks to take the cake on keeping customers engaged. It offers automation features along with strong segmentation.

Every minute a technician spends idling or backtracking needlessly costs your business money and it frustrates customers. Two things you want to avoid at all co ...

Interview: Snowflake India MD Vijayant Rai shares how the company is unifying data, advancing AI innovation, and skilling the ...

Saptaparna Gupta's Data Quality Control Assessment (DQCA) proactively embeds quality checks into financial workflows, ...