Hertz and other agencies are increasingly relying on scanners that use high-res imaging and A.I. to flag even tiny blemishes, ...

Barely two months into the scanners' initial deployment at real-world Hertz facilities, there's already a problem.

Car hire companies are rolling out new AI tools to detect even the tiniest scratches, leaving customers outraged over the ...

Customers are complaining of surprise fees for nearly indistinguishable marks found by Hertz’s AI inspection technology.

Hertz said it is rolling out the AI scanners at airports nationwide. At least one renter is taking issue with the technology.

Hertz faces backlash over AI scanners charging $350 for "tiny dings" on rentals, sparking customer frustration and concerns about damage ...

Hertz, one of the world’s largest car rental companies, has introduced the system at five U.S. airports, following its debut at Hartsfield-Jackson Atlanta International Airport last fall.