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Getting to the Bottom of Your Problem: How to Use the 5 Whys

Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable ...
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Fishbone Diagrams: A Powerful Tool for Root Cause Analysis

A fishbone diagram allows you to see the cause and effect of processes. It is frequently called an Ishikawa Diagram. It is one of 7 effective QC tools used within Six Sigma. The three phases of the ...