The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...
According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising costs are the primary driver of declining satisfaction among residential ...
TROY, Mich.--(BUSINESS WIRE)--Home charging remains the cornerstone of the electric vehicle ownership experience, yet many owners receive limited education on how to optimize it and few are taking ...
TROY, Mich.--(BUSINESS WIRE)--Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite ...
Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...
Despite market share decline, EV owner satisfaction hit a record high of 96%, indicating strong consumer confidence. Enhancements in battery technology, vehicle performance, and expanded charging ...
Conducted in collaboration with PlugShare, an EV driver app maker and research firm, the study was based on 5,741 owners of 2025/2026 model-year EVs and plug-in hybrid vehicles. The study evaluates 10 ...
BEV owner satisfaction reaches highest level since study inception Public charging satisfaction jumps year over year BEVs outperform PHEVs in overall satisfaction While the EV market has experienced ...
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