Costco Employees Hate When Customers Do These Things

Costco is known for customer service, but some shoppers can't help making etiquette mistakes. Here are the behaviors which ...

T-Mobile quietly lays off employees after losing customers

In September, T-Mobile made it loud and clear that it is heading in a new direction when it named Srini Gopalan as its new ...
TwistedSifter on MSN

Customers stay over an hour past closing time, so one employee tells them they’ll have to leave or pay the employees overtime

The post Customers Stay Over An Hour Past Closing Time, So One Employee Tells Them They’ll Have To Leave Or Pay The Employees ...
Forbes

How Retailers Are Using AI To Help Employees Better Serve Customers

Melissa Wong is cofounder and CEO of Zipline, an operations platform that helps brands align HQ and store teams to drive flawless execution. When people talk about AI in retail, the flashiest examples ...
Entrepreneur

Stop Blindly Following ‘the Customer Is Always Right’ — Here’s What to Do Instead For the Sake of Your Employees

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...