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AWS, Amazon
AWS’ Amazon Connect service gets new-gen AI updates
Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent conference.
AWS Announces Amazon Connect a New Generative AI to Enhance Customer Service.
AWS has announced Amazon Connect, a generative AI to enhance end-to-end customer service. Takeaway Points AWS announced Amazon Connect, a generative AI to enhance end-to-end customer service. Amazon Q in Connect,
AWS Unveils New Generative AI Features To Amazon Connect
Amazon Web Services, Inc. or AWS, affiliated to Amazon.com, Inc. (AMZN), announced late Sunday new generative AI enhancements for its
Amazon Web Services CEO Promises ‘Needle-Moving’ AI Updates
Invent conference, Chief Executive Matt Garman says there is no end in sight to the artificial intelligence race.
AWS upgrades Amazon Connect with new generative AI features
The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017. The service uses AI to provide contact center agents with advice on how to answer customer inquiries.
4d
AWS AI Data Lead: Pushing Past Prototypes In Generative AI
As generative AI moves to production systems, adopters are reaping rewards like accelerated productivity, says Swami ...
8h
on MSN
AWS wants to make your call center interactions less painful
Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...
CSOonline
43m
AWS launches tools to tackle evolving cloud security threats
The AWS Security Incident Response service builds on GuardDuty’s findings to offer a structured approach to managing ...
19h
AWS re:Invent 2024: CEO Matt Garman unveils the future of cloud with generative AI and agentic workflows
In an exclusive interview at Amazon Web Services Inc.’s Seattle headquarters, I sat down with Chief Executive Matt Garman (pictured) to delve into the themes that will shape re:Invent and AWS’ ...
8d
on MSN
AI can be used to create job promotion, not be a job replacement, says AWS vice president
AWS Vice President of AI and Data, says that AI can be used as a tool for job promotion, not be a job replacement.
InfoQ
1d
AWS Reveals Multi-Agent Orchestrator Framework for Managing AI Agents
AWS has introduced Multi-Agent Orchestrator, a framework designed to manage multiple AI agents and handle complex ...
ReadWrite
20m
Amazon ‘may announce launch of its Olympus AI model,’ specializing in video analysis
Amazon may reveal its Olympus AI model this week, focusing on video analysis and image processing to target untapped markets.
Gadget on MSN
4d
Gen AI: Double-edged sword in AWS arsenal
Invent conference in Las Vegas next week, AWS CISO CJ Moses gives ARTHUR GOLDSTUCK a deep dive into the cloud leader's security strategy.
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