With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...

Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...

As the financial services sector accelerates its digital transformation, the way banks and lenders assess creditworthiness is undergoing a quiet revolution. Traditional credit scoring, once the ...

The Chartered Insurance Institute recently set out its vision for improving support for vulnerable customers. Building on the Financial Conduct Authority’s consumer duty requirements, the approach ...

Oregon’s two largest electric utilities said Friday that they will halt service disconnections for qualified low-income and medically vulnerable customers until the end of the year. Portland General ...

On the go: The Treasury Select Committee has today launched a new inquiry into vulnerable consumers’ access to financial services. The committee will scrutinise whether certain groups of consumers are ...