Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...

With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...

As the financial services sector accelerates its digital transformation, the way banks and lenders assess creditworthiness is undergoing a quiet revolution. Traditional credit scoring, once the ...

Virgin Media has been fined £23.8m for leaving thousands of customers without access to lifesaving telecare alarms during the digital switchover. Communications watchdog Ofcom fined the telecoms giant ...

On the go: The Treasury Select Committee has today launched a new inquiry into vulnerable consumers’ access to financial services. The committee will scrutinise whether certain groups of consumers are ...