The Washington Department of Licensing recently corrected a technical glitch that caused its automated phone system to answer Spanish-language requests in English with a Spanish accent.

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. But when they selected the Spanish self-service option, the first ...

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in ...

It looks like a user error with the Amazon Polly text-to-speech system is to blame.

If you type primarily in Spanish or are located in a Spanish-speaking country, the most practical solution to writing Spanish accent marks is to buy a Spanish-language keyboard and change Windows to ...

Last year, I wrote about how to say foreign names and places on the air. I offered tips and resources on correct pronunciation in any language. But recently I heard a piece about a Central American ...

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The ...