Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent recommendations, instant service and seamless experiences to customers With Einstein ...

Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...

Fully connected to CRM data across sales, commerce, marketing and more, Service Cloud Einstein is the world's #1 intelligent customer service platform. With Service Cloud Einstein, every service ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com has announced the “next generation” of its ...

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Einstein “Case Predictions” will be available in Salesforce Service Cloud as part of the new release. Call centers ain’t what they used to be. That’s because customers rely on an increasingly wide ...

Salesforce.com on July 11 introduced Einstein Next Best Action, the latest addition to its array of cloud services that use artificial intelligence to help salespeople sell more by identifying ...

Chatbot service agents and more responsive AI-powered processes become available to Salesforce Service Cloud customers today — provided they have enough historic data for the machine learning to work ...

Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...

Salesforce is announcing today the launch of its Einstein artificial intelligence (A.I.) platform that’s implemented into several of the company’s existing cloud services: Sales Cloud, Service Cloud, ...