Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Recently, I compiled ten favorite customer service quotes ...

As a marketer, you probably already know customer service is one of the most important parts of the job. In fact, according to Forrester, 90% of customer service decision makers believe that ...

A few weeks ago I wrote about customer service and how we use customer support data to fine-tune ShortStack.com’s software. In that column, I included one of my favorite quotes from Southwest Airlines ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Some of my favorite articles to read are compilations of ...