Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...

The trend of virtual hotel receptionists seems to be catching on in India too - more specifically in the tech hub of India, Bengaluru. When the Delhi-based CEO of Entourage checked into a Bengaluru ...