"What we have seen from ... the second Trump administration is a strong focus on centralization and consolidation of common services," said John Marshall.

We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...