AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Voice AI has emerged as one of the most dynamic areas in artificial intelligence, bridging human-machine interaction across ...

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — ...

Tenyx Inc., the maker of voice artificial intelligence solutions, today unveiled Tenyx Voice, its comprehensive solution for automating enterprise customer voice interactions using large language ...

Designing and implementing a successful voice of customer strategy is no small feat. Goals need to be set, quantitative and qualitative data-gathering methods need to be chosen, and technology for ...

The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

What if you could have a conversation with technology that feels as natural as chatting with a friend? Imagine an AI voice agent so advanced it not only understands your words but also your intent, ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

“Focus on the Customer” is such common advice. Do business leaders still hear it, let alone heed it? Well, if you’re a customer, you’d certainly like to think so. Ironically, in today’s fast-paced ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...