The New York-based budget airline engaged in "surreptitious use of consumer data" to manipulate ticket prices without the ...

The personal information of thousands of Citizens Bank customers has been compromised in a data breach that targeted a ...

Home security provider ADT has experienced a data breach that seems to be linked to notorious hacking gang ShinyHunters, ...

CRMs, analytics platforms, cloud applications, legacy infrastructure and internal data stores—each built at a different time ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

In 2024, AT&T faced scrutiny due to two major data breaches that compromised the personal information of millions of customers. The first breach, announced in March, exposed sensitive data such as ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

The company says unauthorized access exposed booking details and has updated affected accounts.

The travel giant notified customers that their personal data, including names, email addresses, and phone numbers, may have ...

The largest U.S. bank, JPMorganChase, has been in conversations with data aggregators — companies like Plaid that draw customer data from banks and feed it to their fintech clients — to charge them ...