BOSTON--(BUSINESS WIRE)--NWN Carousel, the leading Cloud Communications Service Provider, has successfully deployed a fully-operational Cloud Contact Center for Florida’s Division of Emergency ...
DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data ...
BELMONT, Calif., September 08, 2025--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a ...
MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...
The modern cloud computing infrastructure has been expanding over the past two decades, and what was once a convenient backup ...
SAN FRANCISCO--(BUSINESS WIRE)--LiveVox, a leading cloud-based provider of customer service and digital engagement tools, today announced it has entered into a merger agreement with Crescent ...
As easier transactions and interactions move to digital channels, human agents can solve the more complex and critical ones and use customer conversations to drive sales when appropriate. Over 80% of ...
Denver, CO-based FullContact announced today that it has raised $7 million in Series B funding for its cloud-based contact management service. The funding round was led by Foundry Group, with ...
As digital work trends have evolved since 2020, the technology that customer support professionals rely on has evolved as well, becoming more crucial than ever as companies strive to satisfy their ...
Intensifying the competition among professional social networks, French company Viadeo has acquired Soocial, a Dutch startup that manages contact details in the cloud. Soocial, which operates on 500 ...
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