CHICAGO, IL--(Marketwired - Aug 12, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its behavioral analytics solution has ...

Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.

Contact centers with Cisco technology can now leverage Novo's recording and quality monitoring solutions.Levis, Quebec (PRWEB) December 9, 2009 -- As a new participant in the Cisco Developer Network ...

Cloud-based call and messaging automation solution provider Inference Solutions recently announced Inference Studio 6.3, a solution that now extends the self-service capabilities of Cisco Unified ...