Disruption Interruption podcast host and veteran communications disruptor Karla Jo Helms recently sat down with Stijn Hendriske, author of T2D3.pro and Founder of Amy.us, to find out how he is ...

Consumers expect immediate access to information, creating new demands for service providers. For home service businesses, delayed communication means lost revenue. A study from Scorpion of nearly ...

As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With utility companies, for instance, it is no ...

Most banks make it simple to find answers to common questions on their websites, often through a robust FAQ section. But there’s no substitute for live communication with a real person — whether ...

FAIRHOPE, Ala., April 25, 2022 /PRNewswire/ -- Trawick International today announced the launch of its 24/7 Customer Service operating model. Travelers can now reach a Trawick International customer ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock support exclusively in English and Chinese. This makes EVA Air the first ...

Gtext Holdings, a leading global real estate firm, has relaunched its 24-hour customer relations solution to cater for the brand’s rapidly expanding list of clients. The initiative, which was ...